FAQ

Santa Clarita HVAC FAQ

Frequently Asked Questions from Customers in Antelope Valley, Ventura County, and Northern Lost Angeles

Do you have questions about our team, our services, or the general HVAC service experience? We have all the answers you need here at The HVAC Store. Educating our customers is an important part of what we do, and we want all of our customers in Santa Clarita and the surrounding areas to have no fear or uncertainty surrounding their heaters and air conditioners. Whether you want to learn more about payment plans, service options, or just general tips and tricks, we want you to have all of the information you need at your fingertips.

Call our Santa Clarita office at (661) 402-6768 today to get all of your questions answered by qualified and experienced HVAC professionals!

  • Our FAQs

    • Why Should I Get My HVAC Services fromThe HVAC Store?

      The HVAC Store is a licensed, bonded, and insured HVAC company that’s both EPA and NATE certified. But we’re so much more than just heating and AC technicians – we’re general contractors, home inspectors, and educators. Founded by a second-generation HVAC professional, we train our technicians to handle any kind of residential or commercial scenario and bring the best possible results to our customers. We offer customers services in both English and Spanish, free estimates, and more to make the service process as quick, painless, and effective as possible. We’re a team that customers live to work with and that’s known for getting the job done right the first time, every time.

      If you have more questions for our team, call our Santa Clarita office at (661) 402-6832 or reach out to us online today!

    • Do I Need a Permit for My New HVAC System?
      You might, but it’s not a sure thing. Depending on several factors, including the state of your current property and the scope of the work being done, you may need to acquire a permit or file plans. Thankfully, The HVAC Store is ready to handle all of that for you – if you need official paperwork of any kind filed and approved, we’ll take care of it.
    • What’s the Difference Between Residential HVAC and Commercial HVAC?
      The difference between HVAC for your home and HVAC for your business comes down to three basic characteristics – scale, specialization, and specifications. Commercial HVAC systems often need to be much larger and more powerful than their residential counterparts, and most of them are designed to meet specialized commercial needs. They also need to meet different specifications and requirements to comply with commercial building codes. For example, per California’s Title 24, commercial properties need to meet specific energy efficiency requirements, which means that their HVAC systems need to meet these requirements too. A professional HVAC contractor like The HVAC Store can help you test your commercial HVAC system to ensure it complies with Title 24.
    • Do I Need to Pay for My HVAC Services All at Once?

      Not at all! The HVAC Store offers all of our customer's financing options through Synchrony, a nationally-trusted financing partner. With Synchrony’s help, we’ve developed 7 payment plans for you to choose from:

      1. Reduced 9.99% APR financing with fixed monthly payments equal to 1.25% until paid in full (PLAN 200)
      2. No monthly interest if paid in full within 18 months (deferred interest payment plan) (PLAN 201)
      3. Deferred interest payment plan with no monthly interest if paid in full within 6 months (PLAN 920, payment factor 2.50%)
      4. Fixed payment/reduced APR plan with 9.99% APR until paid in full (PLAN 992, payment factor 4.00%)
      5. Fixed payment/reduced APR plan with 9.99%APR until paid in full (PLAN 972)
      6. Fixed payment/reduced APR plan with 11.99% APR until paid in full (PLAN 965)
      7. 18-month payment plan with payments/deferred interest and no monthly interest if paid in full (PLAN 924)
    • How Much Does it Cost to Get an Estimate for HVAC Services?
      If you work with The HVAC Store, absolutely nothing. All of our estimates are completely free, with no strings attached.
    • What’s It Like to Work With a Professional HVAC Company?
      When you call a professional HVAC company like The HVAC Store, it becomes our job to figure out what your system needs and how we can get the job done in a way that's convenient for you. We’ll ask you questions, and possibly arrange a visit, to assess your unique issues and give you our professional opinion. We’ll outline potential solutions that we know will work for you – our technicians will never suggest a service or treatment program that they wouldn’t get for their own home! Then we let you choose your preferred service path, the best day to get the work done, and how you want to pay. After that, our technicians will take care of everything else!
    • How Can I Tell How Old My HVAC Equipment Is?

      One of the most common causes of heater and air conditioner failure is age. If it’s been a few decades since you get new equipment, age is likely already an issue – the average lifespan of HVAC equipment is between 10 and 15 years. But if you weren’t there when your unit was installed, you may not know how old it is, which means that you may not be able to address the problem of an aging system at the appropriate time.

      There are a few solutions to this issue. Firstly, you can always call a licensed HVAC technician to assess the state of your equipment and estimate its age. Secondly, you could carefully check your units for a nameplate or serial number that indicates the date it was manufactured. Lastly, if you’ve recently purchased your home or business, you can try reaching out to your realtor to see if the previous owner had any records that show when the equipment was installed.

    • When Should I Call an HVAC Company?
      Something doesn’t have to be noticeably wrong with your heater or air conditioner for you to seek professional help. Any change in your HVAC system’s behavior, even if it doesn’t directly affect your comfort, could be a sign that serious issues are developing that could cause much bigger problems for you down the line. Additionally, if you’re worried about your utility bills, an HVAC technician can help you assess and improve the energy efficiency of your HVAC equipment.
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